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Customer Response Solution |
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| AdventnetManageEngine SupportCenter Plus 7.0 |
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SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.
Released: 2008-12-02
License: Free
Publisher: Adventnet Inc
Language: English, ChineseSimplified, Dutch, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish
Platform: Vista, Windows, Linux
Requirements: P III 1Ghz & more, 512 MB RAM, 200 MB Disk Space
Install: Install and Uninstall
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 I like the UI and the logical way it works. It looks very nice and seems to be worth having.
 I kinda liked it. It was a little more then I needed. I run a computer repair shop, and just need a record of work done, not a ticketing system that allows others to make tickets and such. The biggest issue for me personaly, was the inability to print. Example: Make a ticket as a customer walks in with his computer, and then print out a receipt/invoice for him to take with... Then printing out an addidional one once work is complete to send with finished computer.
| ManageEngine SupportCenter Plus 7 |
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SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
Released: 2008-12-03
License: Free
Publisher: ZOHO Corp.
Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
Platform: Windows, Linux
Requirements: P III 1Ghz & more, 256 MB RAM
Install: Install and Uninstall
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Easy to use, easy to install, functional. I was happy to show it to my students as a good example of customer support software.
 ManageEngine I was looking for a web based helpdesk ticketing system that would satisfy all the demands of my business and make things easier and organized.... I have found that with ManageEngine!, thanks guys!
 ManageEngine SupportCenter Plus I have downloaded and installed the free edition ManageEngine SupportCenter Plus for trail in Windows 2000 Server. When i open the SupportCenter WebClinet menu, it went to http://localhost:8080 and display Page cannot be found. on the same machine, my iis is runnning fine. i could not locate thte Admib guide anyway for user guide. any advise please? Thanks.
| Customer Invoice Template 1.0 |
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The Customer Invoicing Template is an Excel invoice template with the ability to store invoices, products and customers and perform advanced invoice sales reporting. The database structure of the invoice system allows the insertion, update and quick access to saved products, customers, and historical customer invoices. Product and customer lists can be imported from and exported back to text lists enabling integration with existing systems.
Released: 2006-12-01
License: $26.00
Publisher: Business Spreadsheets
Language: English
Platform: Windows, MAC
Requirements: Requires Microsoft Excel 97 or higher
Install: Install and Uninstall
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 I live in Canada, so I couln't use your program because it did not have the right taxes. Also, did your program contain statements?
It works. So far so good it works well better then what I was using.
| Cruise Control - Rapid Mail Responder 1.0 |
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Finally the solution to Email Overload! Cruise Control, Rapid Email Response Software, the fastest tool available for creating personal replies to your overflowing Inbox of messages. Every message you send will be better written and more detailed than if you typed it yourself, because Cruise Control can automatically formulate a response based on your reply to similar messages in the past.
Released: 2008-03-29
License: $49.50
Publisher: Xequte Software
Language: English
Platform: Vista, Windows
Requirements: 10MB Hard Disk Space, 128 MB RAM
Install: Install and Uninstall
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| Instant Customer Tracker 1.10 |
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Instant Customer Tracker is your total solution for Customer Tracking and e-mailing your Customer base. With Instant Customer Tracker, you can track your Revenue, Customers, Prospects, Group List Members, Programs (Developer's), login/passwords by website, ship tracking #'s and tracking e-mails (E-Bay Seller's, etc.), software/program version tracking (Developer's), mass e-mailing, address label printing. Perfect for opt-in e-mailing & tracking.
Released: 2008-11-15
License: $99.00
Publisher: PC Experts
Language: English
Platform: Vista, Windows
Requirements: 1GB Memory, 1024x768 display
Install: Install and Uninstall
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| Ace Contact Manager 7.1.5 |
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ACE Contact Manager CRM Scheduler - 7.1.5 helps scheduling events and tasks for customer and to PLAN the Opportunity, manage documents for each contacts, manage expenses for each contacts and manage kinks between contacts, innovate your business..
Released: 2011-09-06
License: $99.00
Publisher: SSG Software Systems Pvt Ltd
Language: English
Platform: Windows
Requirements: Windows OS, Office 2007 or 2010
Install: Install and Uninstall
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| LivehelpGenie 3.2 |
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LivehelpGenie is a live chat solution that allows Companies to communicate in real time with visitors on their website. It provides online businesses a solution to customer support and proactive selling. Key strengths include: easy setup, enhanced agent productivity, complete customization & easy usage. Since LivehelpGenie is a service you need to signup for free trial at http://www.livehelpgenie.com/en/freetrials.html
Released: 2007-03-16
License: $12.00
Publisher: MindGenies
Language: English
Platform: Windows
Requirements: Microsoft .NET Runtime, Windows98 and Above
Install: Install and Uninstall
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 Its really easy to use with all the features. I have downloaded this software for my website and i am really happy with its performance, this software carries all the features at the reasonable cost.
| Live Chat Software for Customer Support 2.0 |
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Increase sales and improve customer service delivery by adding live chat to your website. Watch visitors on your website in real time. Interact proactively through chat invitations. Fully customizable visitor interfaced. One click installation within minutes. Transfer chats to other operators, use predefine responses, view visitor's geographic location, IP address, referrer and duration of chat session. 15 - day no-risk free trial.
Released: 2008-11-25
License: $9.99
Publisher: Live2Support Inc.
Language: English
Platform: Vista, Windows
Requirements: Windows or Web base on MAC & Linux
Install: Install and Uninstall
Downloads: 343
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| Omni Customer Support 1.0 |
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Omni Customer Support allows you to provide better customer support... search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution ...allows new staff to be immediately productive without a costly investment of learning all the known support issues... enables you to track the problem areas of your product so you can see what areas need improvement
Released: 2007-11-27
License: $69.00
Publisher: Omni Customer Support
Language: English
Platform: Vista, Windows, Mobile
Requirements: Java 1.4+
Install: Install and Uninstall
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| Commit CRM 3.7 |
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Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products, Track Assets. Satisfy Customers, Increase Productivity.
Released: 2006-08-17
License: $249.00
Publisher: Commit Business Solutions ltd.
Language: English
Platform: Windows
Requirements: Windows OS
Install: Install and Uninstall
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Great Value for the Money We use Commit since 2004 and find it very helpful for our computer repair business. Commit provides us with all the solutions we need including service management, billing (with great integration with QuickBooks) and web interface for our technicians and customers and more. The support team is very responsive. The software price is very reasonable and affordable and suits our small business budget. Highly recommended!
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